FAQ Q375: How can I manually issue a refund for an online payment?

Issuing refunds manually via payment gateway's backend

In order to issue a refund, you need to go to the merchant account in the payment gateway you use and issue it there. For almost all of the payment services we support, the refund will be automatically registered in Planyo. The refund can be made for the whole amount of the original payment or just a part of it, as long as the payment service allows this. In both cases it will appear on the Reservation Details page and will reduce the total payment amount for the reservation. In a rare case when the payment gateway you use doesn't support notifying Planyo of the refund, you will need to register it manually for the appropriate reservation on the Reservation Details page.

Issuing refunds manually via the Planyo backend

If you use Stripe Checkout or Mollie for accepting payments, you can issue a refund directly in Planyo. Go to the Payments section on the Reservation Details page and click Refund next to the payment for which you want to return money. In the pop-up that shows up, enter the refund amount. Again, you can refund the whole amount or a part of it. This way you can, for example, return the client the deposit paid in the first place for the reservation.

Issuing refunds automatically for cancelled reservations

Please see Q332 to see how you can configure automatic refunds for reservations cancelled by an admin, users, or both, in case you're using Stripe Chcekout or Mollie as your payment gateway.

In case of any other payment gateway, you can also automatically issue refunds in form of a coupon, see Q332 for the details.