FAQ Q291: How long do you keep the data in your database?

Active planyo sites

Inactive planyo sites

Inactive planyo sites will be deleted after 3 years. Inactive means that no payment was made in the last 3 years and the site has a non-positive balance and no new reservations were made in the last 3 years.

On-demand removal

Please note that you can delete the data yourself (as a planyo site admin), e.g. by deleting a resource you also delete all reservations for the resource and also the customer data if they only reserved the deleted resources. The same applies to the entire planyo site which can be completely deleted. Please see Q310 for information about how your customers can request automatic deletion of their personal data.

Note: we reserve the right to change the deletion policy in the future.
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