FAQ Q357: Where do the optional post-reservation steps (such as modifications, adding extra products etc.) take place?

The tags from the URLs for end customer section of Q204, generally using the format $(..._url), are often used in email notifications sent to the customer after their reservation is entered into the system. These urls allow the customer to do things such as cancel or modify their reservation, make additional product reservation, do a self check-in, make extra online payment, leave a review, send a message to the admins etc.

These tags resolve to different URLs, depending mainly on where the initial reservation was made. Please see the table below to understand how Planyo decides on where the target URL is:

Reservation originTarget URL
Advanced integration
Customer made the reservation on a page on your website using the Planyo plugin
The $(..._url) tags will resolve to the exact same origin URL. The Planyo plugin is made so that it can display different content based on the URL parameters. If you integrated the Planyo plugin on different pages of the same website or on different websites, the customer will be always redirected to the exact page where the original reservation was made.
Simple integration
Customer made the reservation on the domain planyo.com
The URLs will resolve to a webpage on the planyo.com domain.
Reservation was entered in the backend by a moderator/administrator or an agent
In this case Planyo checks the default URL for advanced integration for your Planyo site. This option is called URL of the reservation page on your website (with the plugin) and can be set in Integration Settings. If this value is empty, Planyo will resolve these URLs into a webpage on the planyo.com domain. Otherwise Planyo will treat the URLs as if the reservation was originally entered at the URL indicated in this option.
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