Planyo - Questions Fréquemment Posées (FAQ)

Login, accounts and user roles
Paying for the Planyo account, terms of service and privacy
Site and resource configuration
Additional products
Packages and bundles
Accepting payments from customers
Setting up your pricing and invoicing
Emails & SMS notifications
Reservation management
Q120: What are conflicts?
Q125: How can I be sure the bookings are authentic?
Q129: How can I modify or cancel existing reservations?
Q130: How can I quickly move reservations to a different time or a different resource?
Q131: How can I quickly find an existing reservation?
Q144: How does Planyo handle trusted customers / members?
Q153: How can I enter recurring reservations (e.g. every Friday between 9am and 10am) into planyo?
Q169: What is reservation status / what is the process the reservations go through?
Q170: How can I enter a booking in the name of a client?
Q199: Can I let my clients reserve multiple resources in a single reservation?
Q223: What's the meaning of colors assigned to reservations?
Q243: How can I take reservations for classes or other long-term rentals?
Q250: Can my customers modify or cancel their own reservation?
Q260: How can I allow my customers to leave reviews?
Q283: Can events/trips with too few participants be automatically cancelled?
Q309: Can planyo register the check-in and check-out time (if the rental actually took place)?
Q316: How can I use QR codes to speed up our processes?
Q326: How do waiting lists work in Planyo?
Q329: What exactly happens when a reservation is modified?
Q334: Can planyo automatically generate PDF documents based on the reservation data?
Q369: How can I assign an existing reservation to a different customer (user id)?
Q370: How can I quickly update / manage multiple reservations at the same time?
Q372: I need to see the price and amount paid / outstanding for all the reservations listed in Planyo
Determining availability and booking constraints
Translations and language
Integration with my website
Reservation form
Search functionality
Availability calendar
Templates, tags and CSS styles
Integrations with other apps and data import/export
Integrations with specific payment gateways
Q203: How do I setup my WorldPay Business account to accept payments for the reservations?
Q212: How do I setup my Authorize.net account to accept payments for the reservations?
Q217: How do I setup my Opayo (previous Sage Pay) account to accept payments for the reservations?
Q218: How do I setup my MultiSafepay account to accept payments for the reservations?
Q226: How do I setup my MasterCard MiGS account to accept payments for the reservations?
Q227: How do I setup my EBS account to accept payments for the reservations?
Q242: How do I setup my b2bill account to accept payments for the reservations?
Q249: How do I setup my Montrada account to accept payments for the reservations?
Q264: How can I accept Bitcoin payments (BTC) and other cryptocurrencies?
Q266: How to setup my Ogone / Ingenico account to accept payments for the reservations?
Q271: How do I setup my Wirecard QPAY account to accept payments for the reservations?
Q278: How do I setup my Sogenactif / Paylib account to accept payments for the reservations?
Q293: How to setup my ConCardis account to accept payments for the reservations?
Q297: How to setup my Datatrans account to accept payments for the reservations?
Q299: How do I setup my DOKU account to accept payments for the reservations?
Q301: How to setup my Piraeus Bank - ePos PayCenter account to accept payments for the reservations?
Q302: How to setup my PostFinance account to accept payments for the reservations?
Q303: How do I setup my WorldPay Online account to accept payments for the reservations?
Q305: How do I setup my Stripe account to accept payments for the reservations through SOFORT?
Q312: How do I setup my Helcim account to accept payments for the reservations?
Q314: How do I setup my Stripe account to accept payments?
Q315: How do I setup my Stripe account to accept payments through Payment Intents API?
Q317: How do I setup my Stripe account to accept payments through Checkout?
Q319: How do I set up my PayPal Plus account to accept payments in Planyo?
Q333: How do I set up my SimplePay account?
Q337: How do I set up PayPal Checkout to accept payments in Planyo?
Q359: How do I setup my Viva Wallet merchant account to accept payments?